Frequently Asked Questions

general faq

Nashville. We are located in the heart of the Nations neighborhood in west Nashville, right behind Frothy Monkey. You can find complimentary parking anywhere around our building, including nearby street parking.

We do! We have partnered with Alle Payments and Cherry to offer our patients financing, as low as 0% APR based on approval. This is a great way to achieve your skin care goals through your custom treatment plan.

We require 24 hour notice to reschedule or cancel your appointment. For Monday appointments, please cancel or reschedule by the Friday before. Late cancellations and no-shows will be charged a $100 cancellation fee to the card on file.

They expire 1 year after date of purchase.

There are no refunds on pre-purchased treatments, but we can use this purchase as a credit toward a different treatment or skincare products.

AESTHETICS

We begin working with all of our clients in an initial consultation and we will build a customized treatment plan based on your skin care goals. Click here to schedule your appointment!

At Hi, Finch, your provider is one of our skilled nurse practitioners that have gone through extensive training, specializing in dermatology and aesthetic treatments.

We completely understand where you're coming from. This is exactly why Hi, Finch exists. We partner and collaborate with you in your skincare process, ensuring you feel comfortable with the treatment plan developed for you. After your treatment, it’s important to us that you leave our office looking like YOU, not someone else.

Please visit the treatment page on our website associated with the service you’re receiving to learn more about how to prepare, and what to expect during and after your treatment.

Hi, FINCH HEALTH

The VO2 Max test is an indicator of overall cardiorespiratory fitness and has been shown to be a risk indicator of all-cause mortality. For example, by increasing your VO2 max from “low” to “above average” there is a 70% decrease in risk of health-related death.

No, but most vaccinations can be gotten for free at your local pharmacy!

Yes! This is the best way we think you can use your health savings account for - your future health! Plus, this money is tax free.

Yes! We will provide the highest quality health services for primary care, however this does not cover hospitalizations, specialty services, vaccinations, or complex exams. Therefore, it is vital that you still carry insurance to cover these and other potential costs.

SHOP

Begin by taking our innovative skincare quiz. You'll discover recommendations for both products and services from our team of experts that are customized to your specific concerns

The ingredients in Hi, Finch skincare products are pharmaceutical grade. This means the ingredients have gone through a validation process to ensure that they are the purest form of that product. Remember, the skin is the largest organ of the body so treat it right!

Yes! We love to put our products in the fridge for that fresh, cooling sensation. Hi, Finch products are still safe and active at hot or cold temperatures, as they have been tested for stability, but it is not advised to store your products in hot temperatures (such as in your car).

Not satisfied with your product? You may return it within 30 days for a full refund. After 30 days, you’ll get store credit. Email orders@hifinch.com with any questions you might have.

Expect your order to arrive within 5-7 business days. If you live locally in Nashville, select local pickup.

You can manage any changes by logging in to your account.

We do! You are welcome to shop Obagi, AlumerMD or Alastin skincare products by clicking the hyperlinks.

You can purchase a digital gift card here and the gift card will be emailed to the recipient.

Gift cards may be redeemed for your online skincare purchase, or you may put it toward a treatment at our clinic.