Privacy policy

Effective Date: October 10, 2024

Hi, Finch ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.hifinch.com] ("Site"), purchase skincare products, and book appointments through our secure booking link.

By using our Site or booking an appointment, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Appointment Information: Appointment date, time, and services requested when using our secure booking link.
  • Payment Information: Credit card details, billing information, and payment method.
  • Medical Information: Limited health-related information necessary to provide our services or assess your suitability for treatments (with your consent).
  • Order Information: Details of the skincare products you purchase and your order history.
  • Account Information: If you create an account, we collect login credentials (username, password).
  • Communication Data: Details you provide when contacting customer service or subscribing to our newsletter.
  • Device and Usage Information: IP address, browser type, device type, pages visited, and other online identifiers for traffic and usage analysis.

 2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your skincare product orders.
  • Schedule and confirm appointments through our secure booking link.
  • Communicate with you regarding your appointments, orders, and customer service inquiries.
  • Provide you with information, services, and products relevant to your needs.
  • Send marketing communications (with your consent) about Hi, Finch promotions, services, and products.
  • Comply with legal obligations, such as fraud prevention and reporting requirements.
  • Improve our website and enhance customer experience.

 3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third-party vendors who assist with payment processing, appointment scheduling, shipping orders, marketing services, and website management.
  • Health Care Providers: With your consent, we may share relevant medical information with licensed professionals to provide treatment services.
  • Legal Compliance: We may disclose your information to comply with legal obligations or protect our rights, safety, or property.
  • Business Transfers: If we undergo a business transaction, such as a merger or acquisition, your personal information may be transferred as part of that process

 4. Secure Appointment Booking

When booking an appointment through our secure booking link, your personal and health-related information is encrypted to ensure your privacy and security. We use third-party services to manage appointments, and these providers are obligated to safeguard your data under applicable privacy laws.

 5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Personalize your browsing experience.
  • Store preferences and improve site functionality.
  • Analyze website traffic for performance improvement.

You can control the use of cookies via your browser settings. For more information, see our Cookie Policy.

 6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct inaccuracies in your personal information.
  • Deletion: Request deletion of your personal information, subject to legal and regulatory obligations.
  • Objection: Opt out of marketing communications or object to certain uses of your data.
  • Data Portability: Request your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email address]. We will respond within the timeframes required by applicable law.

 7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption, access controls, and secure server protocols. While we strive to ensure security, no system is completely secure, and we cannot guarantee the absolute security of your information.

 8. Children’s Privacy

Our services and website are not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under this age. If we become aware of such information, we will take steps to delete it.

 9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the "Effective Date" updated accordingly. We recommend you review this policy periodically.

 10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

This Privacy Policy is designed to comply with relevant privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws and regulations.